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Return Policy Page

ConnectMall Return and Refund Policy

Last updated: July 10, 2024

We want you to be happy with your purchases! If you're not completely satisfied, you can return most items within 7 days of delivery for a full refund or exchange. This policy applies to all products sold on the ConnectMall marketplace, except for the specific exceptions listed below.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Application means the software program provided by the Company downloaded by You on any electronic device, named ConnectMall

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to C Media Group, Buea, SWR. PO BOX 305 Buea.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Application or the Website or both.

  • Website refers to ConnectMall, accessible from https://mall.connectyu.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • Items must be returned in their original condition, with any tags still attached (if applicable).
  • Items must be unworn, unwashed, and unused unless they were defective upon arrival.
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • Digital products (e.g., ebooks, software downloads)
  • Perishable items (e.g., food, flowers)
  • Items marked "final sale" on the product listing

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

ConnectMall will cover the cost of return shipping for the following situations:

  • Items that are incorrectly shipped by the seller.
  • Items that are damaged in transit.
  • Items that are significantly different from the description or images on the seller's listing.

In all other cases, you will be responsible for the cost of return shipping. We recommend using a trackable shipping service with insurance for your own protection.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

How to return an item

You should send the Goods to the following address:
  • Original Seller's Location

    How soon will I get my refund?
  • We aim to process your return within 7 business days of receiving the item. Once your return is processed, you will receive a notification email and your refund will be issued using the original payment method you used for your purchase.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By working together, we can create a smooth and hassle-free return experience for everyone!

ConnectMall | AN ONLINE SHOPPING PLATFORM WITH GREAT DEALS

ConnectMall is a leading online marketplace based in Cameroon that brings you great deals, with platforms existing across Asia including China, Singapore, Thailand, Indonesia, Vietnam, Philippines, and Taiwan. We offer unbeatable deals featuring an endless range of products priced at affordable rates.
What is even better? We enhance your experience with the E-commerce Guarantee, which means your payment is held in our system and only released to the seller after you have received your purchase in good condition! All because we value you as our customer.
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