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Support Policy Page

ConnectMall Customer Support Policy

ConnectMall is committed to providing our valued customers with exceptional service and support. We understand that sometimes things don't go according to plan, and we're here to help you navigate any issues you encounter while shopping on our marketplace.

Here's what you can expect from our support team:

  • Multiple Support Channels: We offer various ways to reach us, including:

    • Live Chat: Chat with a friendly and knowledgeable support representative in real-time for immediate assistance. (Available during business hours)
    • Email Support: Submit your questions or concerns via email, and our team will respond within 24 business hours.
    • FAQ Center: Browse our comprehensive FAQ Center for answers to common questions about using ConnectMall, order processing, returns, and more.
  • Knowledgeable Support Staff: Our support team is well-trained on ConnectMall policies and procedures and knowledgeable about the products offered on our marketplace. They will do their best to answer your questions accurately and efficiently.

  • Customer-Centric Approach: We prioritize customer satisfaction and strive to resolve your issues promptly and courteously. Our support representatives will listen to your concerns and work towards a solution that meets your needs.

What kind of support can I get?

Our support team can assist you with a wide range of issues, including:

  • Placing Orders: Need help navigating the checkout process or have questions about payment options? We're here to guide you.
  • Order Tracking: Can't track your order? We can help you locate your package and provide estimated delivery times.
  • Returns and Refunds: Have questions about our return policy or need to initiate a return? Our team will walk you through the process.
  • Product Inquiries: Need more information about a product? We can help you find the answers you're looking for.
  • Account Management: Having trouble logging in or managing your account settings? We can provide assistance.
  • Technical Issues: Experiencing technical difficulties while using the ConnectMall website or app? Our team will do their best to troubleshoot the problem.

Here's how to reach us:

  • Live Chat: Click on the live chat icon located on our website during business hours.
  • Email Support: Send your inquiries to [email protected]
  • FAQ Center: Visit our FAQ Center at [link to FAQ Center]

We appreciate your patience and understanding as we strive to continuously improve our customer support experience. If you have any suggestions or feedback on how we can better serve you, please don't hesitate to let us know.


ConnectMall is a leading online marketplace based in Cameroon that brings you great deals, with platforms existing across Asia including China, Singapore, Thailand, Indonesia, Vietnam, Philippines, and Taiwan. We offer unbeatable deals featuring an endless range of products priced at affordable rates.
What is even better? We enhance your experience with the E-commerce Guarantee, which means your payment is held in our system and only released to the seller after you have received your purchase in good condition! All because we value you as our customer.
What are you waiting for? Come aboard and start browsing!

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