Seller Policy Pages

ConnectMall Seller Policy

Welcome to ConnectMall, the premier African e-commerce marketplace. Our seller policy is designed to create a fair, safe, and prosperous environment for all our partners. By joining ConnectMall, you agree to adhere to the following terms:

1. **Account Integrity**: Sellers must provide accurate and honest information during registration and maintain the integrity of their account information at all times.

2. **Subscription Fee**: To access the full suite of selling tools and benefits, sellers are required to pay a subscription fee. This investment unlocks your full potential on ConnectMall and supports the maintenance of our platform's quality services.

3. **Listing and Sales Practices**: All items listed for sale must be described accurately and listed in the appropriate category. Sellers are expected to set fair prices and not engage in price manipulation.

4. **Prohibited Items**: Sellers must comply with all local and international laws regarding prohibited and restricted items. The sale of counterfeit or unauthorized goods is strictly forbidden.

5. **Order Fulfillment**: Sellers are responsible for the timely shipment of orders. ConnectMall expects sellers to use reliable shipping methods and provide tracking information to buyers.

6. **Returns and Refunds**: Sellers must clearly state their return and refund policies, which should align with ConnectMall's commitment to customer satisfaction.

7. **Seller Performance**: ConnectMall monitors seller performance, including shipping times, customer feedback, and dispute resolution. High standards must be maintained to ensure a trustworthy marketplace.

8. **Intellectual Property**: Sellers must respect intellectual property rights and avoid listing counterfeit or pirated items.

9. **Communication**: Sellers must communicate professionally and promptly with customers, addressing any inquiries or concerns.

10. **Data Privacy**: Sellers must protect customer data and adhere to ConnectMall's data privacy policies.

11. **Seller Protection**: ConnectMall provides support and protection for sellers against fraudulent buyers and transactions outside the seller's control.

12. **Policy Violations**: Non-compliance with ConnectMall's seller policy may result in penalties, including but not limited to, listing removal, account suspension, and forfeiture of earnings.

By following these guidelines, sellers can confidently grow their business on ConnectMall. We are committed to fostering a dynamic and supportive marketplace for all our sellers and customers. Together, we can achieve success and drive African e-commerce forward. Welcome aboard!

ConnectMall | AN ONLINE SHOPPING PLATFORM WITH GREAT DEALS

ConnectMall is a leading online marketplace based in Cameroon that brings you great deals, with platforms existing across Asia including China, Singapore, Thailand, Indonesia, Vietnam, Philippines, and Taiwan. We offer unbeatable deals featuring an endless range of products priced at affordable rates.
What is even better? We enhance your experience with the E-commerce Guarantee, which means your payment is held in our system and only released to the seller after you have received your purchase in good condition! All because we value you as our customer.
What are you waiting for? Come aboard and start browsing!