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Seller Policy Pages

ConnectMall Seller Policy

Welcome to ConnectMall, the premier African e-commerce marketplace. Our seller policy is designed to create a fair, safe, and prosperous environment for all our partners. By joining ConnectMall, you agree to adhere to the following terms:

1. **Account Integrity**: Sellers must provide accurate and honest information during registration and maintain the integrity of their account information at all times.

2. **Subscription Fee**: To access the full suite of selling tools and benefits, sellers are required to pay a subscription fee. This investment unlocks your full potential on ConnectMall and supports the maintenance of our platform's quality services.

3. **Listing and Sales Practices**: All items listed for sale must be described accurately and listed in the appropriate category. Sellers are expected to set fair prices and not engage in price manipulation.

4. **Prohibited Items**: Sellers must comply with all local and international laws regarding prohibited and restricted items. The sale of counterfeit or unauthorized goods is strictly forbidden.

5. **Order Fulfillment**: Sellers are responsible for the timely shipment of orders. ConnectMall expects sellers to use reliable shipping methods and provide tracking information to buyers.

6. **Returns and Refunds**: Sellers must clearly state their return and refund policies, which should align with ConnectMall's commitment to customer satisfaction.

7. **Seller Performance**: ConnectMall monitors seller performance, including shipping times, customer feedback, and dispute resolution. High standards must be maintained to ensure a trustworthy marketplace.

8. **Intellectual Property**: Sellers must respect intellectual property rights and avoid listing counterfeit or pirated items.

9. **Communication**: Sellers must communicate professionally and promptly with customers, addressing any inquiries or concerns.

10. **Data Privacy**: Sellers must protect customer data and adhere to ConnectMall's data privacy policies.

11. **Seller Protection**: ConnectMall provides support and protection for sellers against fraudulent buyers and transactions outside the seller's control.

12. **Policy Violations**: Non-compliance with ConnectMall's seller policy may result in penalties, including but not limited to, listing removal, account suspension, and forfeiture of earnings.

Product Listings and Descriptions
  • Accurate and Complete Information: Your product listings must include accurate, up-to-date, and clear information. This includes:
    • Product title that accurately reflects the item.
    • Detailed description highlighting key features, materials, and specifications.
    • High-quality photos from multiple angles that clearly showcase the product's condition.
    • Accurate pricing and any applicable taxes.
    • Shipping costs and estimated delivery times.
    • Return policy clearly outlining your return window and conditions.
  • Prohibited Items: You cannot list or sell items that are illegal, unsafe, or violate intellectual property rights. A comprehensive list of prohibited items is available in our Seller Help Center.
  • Fair and Competitive Pricing: Set fair and competitive prices for your products. Consider factors like product condition, market value, and competitor pricing.
  • Inventory Management: Ensure you have sufficient stock to fulfill all orders. Update your inventory levels regularly to avoid overselling.

Order Fulfillment and Shipping
  • Prompt Order Processing: Process and ship orders within the timeframe specified in your listing (typically within 24 hours).
  • Safe and Secure Packaging: Package your products securely to prevent damage during shipping. Use appropriate packing materials for the item's size and weight.
  • Accurate Tracking Information: Provide accurate tracking information to buyers as soon as the order is shipped.
  • Shipping Options: Offer a variety of shipping options to cater to different customer needs and budgets. Clearly communicate shipping costs and estimated delivery times.

Customer Communication
  • Prompt and Professional Communication: Respond to customer inquiries and messages promptly and professionally. Aim to reply within 24 hours.
  • Accurate Information: Provide accurate and helpful information to buyers throughout the sales process.
  • Order Updates: Keep buyers informed about the status of their orders, including shipment confirmation and tracking information.
  • Respectful Communication: Maintain a respectful and courteous tone in all communication with buyers, even in challenging situations.
Returns and Refunds
  • Clear Return Policy: Clearly outline your return policy in your product listings. This should include your return window (minimum 30 days as per ConnectMall policy), accepted return reasons, and any restocking fees (if applicable).
  • Return Processing: Process customer returns promptly and in accordance with your stated return policy. Communicate clearly with the buyer throughout the return process.
  • Refunds: Issue timely refunds to buyers upon receipt of returned items in accordance with your return policy.
Accountability and Performance
  • High-Quality Products: Sell only high-quality products that meet safety standards and are as described in your listings.
  • Positive Seller Feedback: Strive to maintain a positive seller rating by consistently providing excellent customer service. ConnectMall may take action against sellers with consistently low ratings or negative feedback.
  • Policy Compliance: Comply with all ConnectMall policies and procedures as outlined in this Seller Policy and any future updates.
Taking Inspiration from Industry Leaders:
  • eBay: Similar to eBay's Seller Performance Standards, ConnectMall will monitor seller performance metrics like order fulfillment times, defect rates, and customer feedback. Sellers who consistently fall below expectations may face consequences such as account restrictions.
  • Amazon: Like Amazon's Seller Fulfilled Prime program, ConnectMall may offer incentivized programs for sellers who consistently meet high standards for fast and reliable shipping.
Benefits of Selling on ConnectMall

By following these guidelines and providing excellent customer service, you'll benefit from:

  • Access to a Large Customer Base: Reach a wide audience of potential buyers across ConnectMall's user base.
  • Easy-to-Use Platform: List and manage your products with our user-friendly seller tools.
  • Competitive Selling Fees: Enjoy competitive commission rates to keep your business profitable.
  • Growth Opportunities: Grow your business and reach new customers through ConnectMall's marketing efforts.

Together, let's create a thriving marketplace that benefits both sellers and buyers!

Please note: This Seller Policy is subject to change at any time. We recommend that you periodically review the policy for updates.

If you have any questions, please don't hesitate to contact ConnectMall Seller Support.


ConnectMall is a leading online marketplace based in Cameroon that brings you great deals, with platforms existing across Asia including China, Singapore, Thailand, Indonesia, Vietnam, Philippines, and Taiwan. We offer unbeatable deals featuring an endless range of products priced at affordable rates.
What is even better? We enhance your experience with the E-commerce Guarantee, which means your payment is held in our system and only released to the seller after you have received your purchase in good condition! All because we value you as our customer.
What are you waiting for? Come aboard and start browsing!

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